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Warranty Information

Guarantee
Contact info
Privacy policy

GUARANTEE

#1 Every product you buy from us must be free of defects or you may return it immediately for credit or replacement.

#2 LIMITED LIFETIME FASHION JEWELRY GUARANTEE

Fashion jewelry is unconditionally guaranteed for life! You may return any costume jewelry item for immediate replacement* or repair even if the gem or simulation is missing, and even if the damage was caused by your own negligence! This is the most dramatic jewelry guarantee possible, and we back it 100% for life. Simply return the jewelry item postage prepaid to Customer Satisfaction, PO. Box 1600, Woodland Hills, California 91365, with the Guarantee Certificate that accompanied the item. Include $7.50 per item to cover cost of handling, return postage and insurance cost. A replacement will include a new Guarantee Certificate. This guarantee covers all costume jewelry with a retail value of up to and including $49.95. The guarantee does not cover any 10K gold, 14K gold, genuine diamond, sterling silver or cubic zirconia.

#3 FINE JEWELRY LIMITED GUARANTEE

 

Our Fine Jewelry is guaranteed to be as described.

If not completely satisfied, return merchandise within five days of delivery for replacement or full refund. *

Jewelry must be returned to "Pixies Treasures, 929 Prospect St., Bucyrus, OH 44820" in its original condition, with the original sales slip.

IMPORTANT NOTE: For Guarantees #4 through #6-Before returning quartz analog watches or clocks, please make sure the problem is not simply dead batteries which are not covered by the guarantees.

#4 TWO-YEAR LIMITED MECHANICAL AND LCD WATCH GUARANTEE

 

We will repair at no charge the mechanism of any watch purchased from us, which proves defective within 2 years of the purchase date. Simply return the watch, postage prepaid, to Customer Satisfaction, PO. Box 1600, Woodland Hills, California 91365, with the Guarantee Certificate that accompanied the watch. Include $5.00 per item to cover the cost of handling, return postage and insurance. This Guarantee does not cover watches subjected to unauthorized repair, modification or abuse. This Guarantee does not cover broken crystals or worn watchbands. To replace either, remit an additional $2.50 for crystal, or leather/plastic watch band with your Certificate. To replace metal, special decorative or jeweled ladies' watch bands, write Customer Satisfaction for a price quote. This guarantee does not cover analog quartz watches - (See Guarantee #5). This guarantee does not cover watches that have their own Manufacturer's Guarantee and service center locations included with each watch.

#5 ONE-YEAR LIMITED QUARTZ ANALOG WATCH GUARANTEE

 

Your quartz analog watch movement is guaranteed for 1 year from date purchased against any failures due to defective materials or workmanship, and will be repaired or replaced* provided the watch has not been abused or subjected to unauthorized repair or modification. To have your watch repaired under this guarantee, simply return the watch with $7.5O per item to cover handling, return postage and insurance, along with the Guarantee Certificate, to Customer Satisfaction, PO. Box 1600, Woodland Hills, California 91365. To replace bands or crystals that are broken or worn, remit an additional $2.50 each with your Guarantee Certificate. To replace metal, special decorative or jeweled ladies' watch bands, write Customer Satisfaction for a price quote. This guarantee does not cover watches that have their own Manufacturer's Guarantees and service center locations included with each watch.

#6 ONE-YEAR MECHANICAL OR QUARTZ WALL CLOCK GUARANTEE CERTIFICATE

 

We will repair, at no charge, the mechanism and actual movement of a wall clock if it proves defective within 1 year of purchase date. Simply return the wall clock, postage prepaid and insured, to Customer Satisfaction, PO. Box 1600, Woodland Hills, California 91365 with the Guarantee Certificate that accompanied the wall clock. Include $12.50 per item to cover the cost of handling, return postage and insurance. This guarantee does not cover any glass or wood facings, nor wall clocks subjected to unauthorized repair, modification or abuse.

#7 THREE-YEAR LIMITED CUBIC ZIRCONIA COSTUME JEWELRY WARRANTY

 

Your Cubic Zirconia costume jewelry is guaranteed for 3 years from the purchase date provided the CZ stone is not missing. Simply return the item, postage prepaid and insured, with the Guarantee Certificate and your check or money order for $5.00 per item to cover handling and return insured postage, to Customer Satisfaction, PO. Box 1600, Woodland Hills, California 91365.

#8 ONE-YEAR 35MM CAMERA LIMITED WARRANTY

 

Your 35mm camera is warranted to be free from original defects in workmanship and materials for 1 year from the purchase date. Note: This warranty does not cover any damage that might be caused by abuse or improper use. Your camera will be repaired or replaced *. Simply return the camera, postage prepaid and insured, to Customer Satisfaction, PO. Box 1600, Woodland Hills California 91365, with the Warranty Certificate, a copy of your invoice or sales receipt and you check or money order for $5.00 per item to cover handling, return postage and insurance.

 

RETAIL VALUE OF EACH ITEM

 

Every product in the printed catalog is shown with a "SUGGESTED RETAIL VALUE." This dollar amount is intended only to provide a general index of the item's value. Since there may be considerable differences in the prices charged from store-to-store due to competitive and other local factors, it is impossible to establish prices on particular items that would be accurate under all conditions. Our objective in assigning these prices is to provide an approximate guide to item values. Every effort has been made to suggest prices that are both moderate and realistic in relationship to comparable items in a wide cross-section of retail stores across the nation.

SUBSTITUTIONS

 

We reserve the right to update model designs, or substitute models or colors whenever these changes represent an equal or better value for our customers. Items illustrated on this site and in the catalog are actual photos of the products available at the time of printing, designs may be slightly different. An updated version may be substituted at a later date. Products depicted on packaging may vary slightly from the actual product because of this updating, or because the manufacturer packages several models of a product in one style box. All of the sizes of products indicated or shown in this catalog are close approximations. Although our staff of proofreaders works diligently to ensure the accuracy of copy descriptions and prices, we reserve the right to correct typographical errors.

*Replacement is subject to item availability. If an exact replacement is not available, replacement will be a comparable item of at least equal value.


Protecting your Privacy

     We will take appropriate steps to protect your privacy. Whenever you provide sensitive information (for example, a credit card number to make a purchase), we will take reasonable steps to protect it, such as encrypting your card number (which we never receive only the payment). We will also take reasonable security measures to protect your personal information in storage.  Credit card numbers are used only for payment processing and are not retained for marketing purposes. We will not provide any of your personal information to other companies or individuals without your permission.

Overview

     Your right to privacy is very important. We recognize that when you choose to provide us with information about yourself, you trust us to act in a responsible manner. We believe this information should only be used to help us provide you with better service. That's why we have put a policy in place to protect your personal information. The following email address can be used as a contact for any matters concerning privacy should be directed to: info@pixiestreasures.com


CONTACT INFO

Glenn Cady: President / CEO Chief Executive Officer & Webmaster;

Karen Rodgers: Vice / CFO Chief Financial Officer & Sales


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